Azure Customer Success Management Senior Analyst with German

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services. We offer solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. In Poland Accenture has offices in Warsaw, Kraków, Gdańsk, Łódź, Wrocław and Katowice. They employ more than 8,600 staff. To learn more visit our website: accenture.com

Accenture Operations helps clients achieve new value and productivity from their business processes by applying analytics, process acumen and industry expertise to the transactional data and processes we manage and operate on our clients’ behalf.

Azure is the most comprehensive, innovative and flexible cloud platform today and talented professionals are needed to drive customer cloud adoption within the most important companies in the market.

Do you love working with customers to achieve their business outcomes? Can you call yourself Cloud and AI enthusiast? Have you ever worked in or with Startups? With the aid of best-in-class customer engagement processes, techniques, and technologies, you will be empowered to shape relationships with Startups. These Startups are building their products, solutions and services on industry-leading Cloud and AI technologies, and you will serve as their point of contact for activation and consumption through development of relationships, landing Azure value proposition and hands-on work.

THE WORK:

• Value Creator: Identify and articulate business value of Azure and AI solutions to Startups through hands-on demonstrations, storytelling, value proposition etc. to activate and increase consumption of Azure
• Consumption: Conduct analyses into what Startups are using versus needs. Drive greater consumption with Startups based on analysis of both usage and needs. Leverage insights to provide guidance and recommendations to customers; drives, retains, and optimizes customer consumption
• Operationally Excellent: Follow processes, systems, and documentation as expected; identify issues or barriers to efficiency; recommend improvements.
• Technical Acumen: Architect solutions to meet business and IT needs of Startups, ensuring technical viability of new projects and successful deployments
• Technology Strategist: Leverage best practices to guide Startup strategy and future growth
• Provide feedback and insights on Startup development needs, blockers or mitigation strategies
• Customer Obsessed: Be the Voice of the Startup; share customer insights, best practices, and connect with internal teams to remove key blockers
• Leading at the Edge: Leverage social, digital, video, chat, phone and demonstration environments to effectively reach, activate and manage Startups
• Continuous Learner: Maintain Azure and AI technical skills and knowledge of market trends and competitive insights; collaborate and share with the technical community
• Be an Azure Platform evangelist with customers, partners and external communities

The work location for this role includes a mix of working remotely and in an Accenture office (hybrid model).

Qualifications

HERE’S WHAT YOU’LL NEED:

Basic Qualifications:

• Fluent English and German (min. C1 level)
• 3+ years of experience in technical sales, pre or post sales, technical consulting, architecture or customer success roles
• Strong interpersonal skills, excellent oral, written and verbal communications skills. Ability to successfully communicate with contacts via the phone, email, video and presentations
• Understanding of Startup ecosystem or direct experience in a technology Startup
• Solid time management skills and ability to work independently or under supervision with a high level of integrity
• Passion for AI and Cloud technologies and knowledge of the IT industry, with the capacity to learn and retain knowledge about individual products and business solutions quickly and accurately
• AZ-104 certified with ability to obtain AZ-305 within 3 months since starting in role
• AI-900 certified or ability to obtain this certification within 3 months since starting in role

Preferred Qualifications:

• Hands-on experience with Azure Cloud services, and/or AI, machine learning, data science technologies
• Experience working with AI services, tools, and frameworks, such as Cognitive Services, Machine Learning, Copilot, Bot Framework, and Azure Databricks
• Experience in one or more of the following: designing architecture, networking, container services, data center migrations or database administration, design and architect experience in data analytics, coding/development, cloud-based solution designs, migrations or management of technology
• Broad knowledge of consultative/complex technical sales, deployment projects, architecture, design and implementation
• AZ-305 certified
• AI-102 certified

Education:

• Preferred: Bachelor’s degree in Business, Computer Science, or Information Technology, Engineering, or experience in related field.

WHAT WE OFFER?

• 6-month employment contract with the possibility of extension for 1 year or an indefinite employment contract.
• Individual support of a People Lead and a specific path of professional development, as well as the possibility of a session with a Coach.
• A wide training package (soft, technical, and language training offers, access to e-learning platforms, Gallup test, GenAI training, possibility of co-financing courses, and certification).
• Employee Assistance Program - legal, financial, and psychological consultations.
• Accenture employees eligible for the Employee share purchase plan automatically become eligible for quarterly dividends if they own company shares.
• Paid employee referral program.
• Private medical care (Luxmed or Medicover), life insurance.
• Access to the MyBenefit platform (possibility of using a wide range of products and services, including the Multisport card).

WHAT WE BELIEVE:

Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law. All our leaders are committed to building a better, stronger and more durable company for future generations to create positive, long-lasting change. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and creative, which helps us better serve our clients and our communities. Our position as partner to many of the world’s leading businesses, organizations and governments affords us both an extraordinary opportunity and a tremendous responsibility to make a difference. Sustainability is one of our greatest responsibilities, which we embed.