Business Analyst

This business analyst role will be involved in transitioning new processes or services into the HR shared services environment, ensuring efficiency, and maintaining high-quality standards. The role will also be responsible for driving service excellence through continuous improvement, process optimization, and automation initiatives.

Tasks:

Transition & Service Integration:

• Support the transition of new processes or services into the HR Services model.
• Coordinate with different HR functions to ensure smooth integration of services.

Continuous Improvement & Process Optimization:

• Lead and implement continuous improvement initiatives within HR Services
• Identify opportunities for process optimization and standardization
• Requirements gathering
• Process mapping and documentation
• Facilitate problem-solving sessions and workshops to enhance service delivery

Automation & Technology Integration:

• Collaborate with IT and HR technology teams to identify and implement automation solutions
• Drive the adoption of digital tools and technologies to streamline HR processes
• Monitor and evaluate the effectiveness of automation initiatives
• Create test scripts and lead and monitor testing
• Stakeholder Management & Collaboration:
• Act as a liaison between HR Services and other HR/business units
• Build and maintain strong relationships with internal and external stakeholders

Qualifications:

Required:

• Minimum 3 years Business Analyst experience
• Excellent analytical, problem-solving, and decision-making skills.
• Outstanding communication and interpersonal abilities and stakeholder management
• Ability to manage multiple projects in a fast-paced environment
• Experience with Scrum/Agile methodology

Preferred:

• HR project management
• Strong knowledge of HR processes, systems and best practices
• Familiarity with HRIS and automation tools
• Experience with Workday, ServiceNow, RPA

Offer:

• 100% remote
• MultiSport Plus
• Group insurance
• Medicover Premium
• e-learning platform