SalesForce Support Specialist

SalesForce Technical Support - Effectiveness Analyst

Location : Remote, Poland

Working hours 15:00 to 24:00 CET

For one of our client, we are looking for a SalesForce Technical Support — Effectiveness Analyst. You will be a part of a young, innovative and high-profile team. We have a spontaneous and vibrant culture, and we truly believe in team spirit and collaboration.

You will partner with commercial teams to boost sales efficiency through sales process improvement, tools selection, implementation, reporting & training.

Secure adoption and maximize Sales Tech stack ROI by:

• driving process improvements and best practices regionally, providing CRM Salesforce support to regional commercial organizations
• Working closely with many other stakeholders in a highly international context to provide relevant reports and sales performance insights.

Detailed Responsibilities:

• Offer L2 technical support primarily to AMER organization, but also to any other region where tickets are assigned to
• Responsible for a suite of sales tools, conducting training, assisting managers and users with the objective to drive adoption and ROI
• Monitor and improve essential commercial processes: measure process effectiveness, identify bottlenecks and inconsistencies, review and optimize processes, deploy new processes effectively thanks to strong communication and change management Skills.
• Develop and maintain key reports and dashboards to capture and communicate key customer intelligence within the CRM system.
• Work Collaboratively with your peers and IT Team to continuously improve the CRM system to optimize customer centricity. By fostering an organization of continuous process improvement for our sales teams and enhancing functionality for the sales users, and maximize reporting outputs.
• Nurture long-term partnerships with key internal stakeholders to implement, track and report key metrics to drive performance while providing user support and gathering feedback.
• Keep track of industry trends to identify new ways of improving our sales process efficiency.

Your background:

• Significant experience in Technical Support, IT Support with increasing responsibilities
• Knowledge of Analytics: Reporting, Dashboarding with an ability to structure and execute complex analyses and synthesize into clear insights
• Previous experience administrating a CRM systemis a MUST, Salesforce knowledge is a high plus
• Experience working in a fast-paced environment that requires strategic thinking, resourcefulness
• Results-oriented decision making and commitment to excellence
• Able to work independently and as a part of cross functional team
• Above all, you’re not afraid to go outside of your comfort zone, you’re proactive, a fast learner, and have a great sense of team spirit
• Excellent communication skills including business English proficiency.

We acknowledge that many candidates may not meet every single role requirement listed above. If your experience looks a little different from our requirements, but you believe that you can still bring value to the role, we’d love to see your application!​

Margo Offers:

• 9,000 zł - 14,000 zł a month
• Ability to work in an international consulting company on ambitious projects,
• Permanent contract or B2B cooperation,
• Benefits such as medical care and sports card,
• Co-finantrainings, certification exams and post-graduate studies,
• Internal training and the possibility of using our know-how,
• Possibility to use our library free of charge,
• Individual approach and development opportunities (career path planning, ability to change the project and position, possibility to get involved in outside-project activities with additional remuneration),
• Possibility to influence the shape of the company, openness to your ideas and willingness to implement them,
• Excellent working atmosphere, integration events.