L2-L3 Support Engineer

Join Our Data & Analytics Team!

Are you ready to work with cutting-edge technology in a business-critical environment? We seek dynamic professionals to support our state-of-the-art Data & Analytics platform that drives strategic, data-driven decisions.

What You’ll Do

L2-L3 Support:

• Ticket Management: Handle support tickets through various channels, ensuring quick resolution.
• Communication & Documentation: Keep stakeholders informed and document solutions in our knowledge base.
• Access & Compliance: Process access requests and adhere to strict security protocols.

L4 Support:

• Advanced Troubleshooting: Perform root cause analysis and implement long-term fixes.
• System Optimization: Tune systems, manage risks, and contribute to cost/performance reporting.
• Continuous Improvement: Develop best practices, enhance tools, and support strategic updates.

Technologies You’ll Work With

• Snowflake, ServiceNow, Teams
• Qlik Replicate & Qlik Compose
• Microsoft Azure (including ADF), Azure DevOps
• COPYStorm, SSIS, Terraform

Why Join Us?

• Impactful Work: Be part of a platform critical to strategic decisions.
• Innovative Environment: Engage with modern technologies and advanced AIOps.
• Growth & Flexibility: Enjoy career development, remote/hybrid options, and competitive benefits.